frequently asked questions
Do you offer web hosting + maintenance?
Of course we offer hosting for your website in addition with our maintenance plan. We will even provide a discounted rate. Please contact us to find out more.
Are there any set up or cancellation fees?
Not at all. There are no setup costs and if you ever need to leave the plan, there are no cancellation fees. You are always welcome back.
What if I decide not to have a maintenance plan?
If you decide not to have a maintenance plan, there may be things that could go wrong. Below are some of the reasons why we would recommend a maintenance plan:
- The website will not be optimised which may lead to poor performance, slow loading times and decrease in SEO rankings.
- The wordpress themes, plugins and components will be out of date which can result in website attacks by hackers.
- You will have no backup of your website. If somebody accidentally deletes something or your website is hacked you may lose it all.
- You may not have us as your trusted partner to update content, make important updates or fix issues.
What if my site gets hacked while on the plan?
If your site is attacked and compromised we will take care of cleaning the site and getting everything back to normal at no additional cost. We have had ZERO hacks or breaches with websites on our maintenance plan.
What if I have an update that will require more than 1 hour?
We will always try go have your updates done within 1 hour so that you can save some money. If there is a significant update or change requiring more time, we will be up front and provide an estimate at an hourly rate.
What if my website is attacked when not on the maintenance plan?
We can clean up your website and get it in a working order for an initial cleanup fee of $300 and immediatly put you on our monthly maintenance plan to ensure it does not happen again.
How fast are the monthly updates done?
We will aim to get updates completed within 24-48 hours. We will contact you if there is any delay.